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US-TX-San Antonio. Parts Counterperson / Supply Associate Auto Parts Counter Job detailed description – Parts Counter Professional At Principle Auto, we live to provide exceptional care. Principle Auto is looking for motivated, hard-working individuals to be part of our team. The parts professional is invaluable to the business. We're looking for great people who will serve customers and fellow associates alike with the highest attention and consideration. Principle Auto is a growing company with tremendous opportunity for growth and advancement. Build your future with Principle Auto. Essential Duties: • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. • Answers phone calls, providing price quotes and other information. • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. • Provides high level of service to internal and external customers. • Pulls and fills orders from stock. • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. • Notifies the service advisor and the customer when special ordered parts have been received. • Follows up on back-ordered parts. • Replenishes assigned inventory daily. • Assists outside sales representatives with their orders. • Makes sure all internal requests for parts are billed on service repair order. • Receives payment from retail customers or obtains credit authorization. • Ensures that all charge sales are signed by the customer. • Ensures that all customers receive their copy of the invoice. • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts. • Solicits assigned accounts by phone. • Keeps front and rear counter areas clean and uncluttered. • Participates in all training programs that are made available. • Keeps current on new products and product updates. • Participates with the parts manager in maintaining a lost sales tracking program.
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