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US-TX-Austin. Auto Body Shop Manager Auto Parts Counter Job Opportunity detailed description – BODY SHOP MANAGER The Nyle Maxwell Family of Dealerships is looking for an Auto Body Shop Manager to join our team! DAY TO DAY RESPONSIBILITIES: Examine damaged vehicles and estimate repair costs Train, develop and motivate the Body Shop staff and monitor employee performance Forecast goals and objectives for the Body Shop and ensure they are met Ensure that an excellent customer experience is given to all customers by Body Shop employees to promote customer satisfaction Maintain daily sales and production records as required by dealership management Develop and oversee budgets for the department; keeping dealership management informed of deviations The ability to establish and maintain strong relationships with insurance adjusters at different insurance companies The ability to establish and maintain good working relationships with customers, thus encouraging repeat customers and referral business. Handle customer complaints quickly and with respect and concern for the customer Must be at or above regional CSI scores Ensure proper repair techniques are being used Ensure that all necessary shop equipment is in proper and safe working condition. Understand and comply with federal, state and local regulations that affect Body Shop operations, such as hazardous waste disposal, OSHA, etc. Ensure that the Body Shop meets its goals Demonstrates behaviors consistent with the Nyle Maxwell Family of Dealership core values in all interactions with customers, co-workers and vendors Other duties may be assigned by management.
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